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Disclaimer. Shipping and return policies. All wooden items are laser cut and engraved. Some charring and wood imperfections may appear. All sales are final. Once shipped, it is out of my hands. No returns unless it is my mistake. Please let me know within 3 days. Shipping is based on weight and goes up accordingly. Current TAT is up to 10 Business Days. Hats and 3D prints are up to 10 Business Days. Route is added automatically to the cart. This is an insurance to ensure safety on your package. IF you remove ROUTE at checkout items can NOT be replaced. so I highly recommend leaving it on your checkout! When you file a claim with route, you can choose to have your order refunded or replaced. Route does NOT cover shipping when you choose refund. Meaning, you will NOT be refunded what you paid in shipping.